2013 Season Ticket Member Handbook:
Anything and Everything you need to know about being an LA Kings Season Ticket Member can be found here.
Benefits listed below are for Full Season Ticket Members only.
Effective March 18, 2013 the Exchange Game Program has been discontinued through the remainder of the 2013 season. Exchanges will no longer be accepted.
The 2013 LA Kings Exchange Program provides Full Season Ticket Members the opportunity to swap their tickets of a future game for additional tickets to one of the pre-determined exchange games below. Take advantage of our new exchange program so you can treat guests to an upcoming game, enhance your ticket usage, and maximize the value of your membership!
Important Exchange Game Program Changes & Updates From Prior Seasons
At the request of our season ticket members, the Exchange Program has been enhanced for the 2013 regular season.
Season Ticket Members may now exchange tickets ahead of time for games that have not been played for additional tickets to the designated exchange games.
Please note that we are no longer accepting unused tickets from games that have already been played. Why the change in procedures? In prior seasons, many season ticket members were missing games in the second half of the regular season when the exchange games had already past or had become sold out. Now, season ticket members can anticipate future game date conflicts and exchange tickets early!
How Do I Exchange My Tickets?
From your online account manager page, forward your tickets via email to Kings Royal Service at least FIVE (5) business days prior to the date of your selected designated exchange game.
Upon receipt of the forwarded tickets, your LA Kings Service Executive will contact you and assist with the exchange.
Once exchange tickets are processed they will be available for download through your Online Account Manager. Season ticket Members may also request tickets be emailed free of charge.
2013 Season Designated Exchange Games
March 4th 2013 - Nashville Predators
March 7th 2013 - Dallas Stars
March 11th 2013 - Calgary Flames
March 18th 2013 - Phoenix Coyotes
Policies, Rules & Regulations
- Tickets are subject to availability.
- Tickets can only be exchanged for seats of equal or lesser value. Limited tickets remain for the regular season, so we recommend that you take advantage of this program as early as possible. We will do our best to provide seats comparable to the location returned and if we are unable to fulfill a comparable location, a different priced category will be substituted. If the exchanged seats are less than the value of your season ticket price, you will not receive a credit. Again, tickets are subject to availability and we do expect the regular season to be sold out very soon.
- You may exchange up to three (3) games worth of unused season tickets, or a maximum of twelve (12) tickets if you have four (4) or more seats. For example: if you have two season seats, you can exchange a total of six tickets for designated exchange games during the 2013 season. If you have six season seats, you can exchange a total of 12 tickets.
- Only the Season Ticket Member named on the account can exchange unused tickets. No other persons may exchange tickets.
- Exchanged tickets cannot be exchanged again, only the original season tickets. All exchanges are final. If you exchange one or more of your unused season tickets for a designated game and cannot utilize these exchange tickets, they cannot be exchanged.
- Exchange Game Program is a Full Season Member benefit only
- Only full season tickets from the current 2013 season may be exchanged for the designated games.
- We cannot exchange unused tickets for games which are not designated exchange games (even if all designated exchange games are sold out).
Please note that exchange policies for the 2013-14 regular season have not been finalized. The above polices apply only to 2012-13 regular season games.”
Additional Questions? Please call 1.888.KINGS.LA (546.4752) or email royalservice@lakings.com
INSIDER PRICING: As a Season Ticket Member of the LA Kings, you can rest assured that you’re getting the lowest ticket prices available. Plus, you receive up to a 25% discount off all merchandise purchased at any TEAM LA location, including STAPLES Center, Home Depot Center and Angels Stadium. For your TEAM LA discount, please see below
| Account Longevity |
TEAM LA Savings |
| New |
10% |
| 1 - 9 Year |
15% |
| 10 - 24 Year |
20% |
| 25 + Years |
25% |
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PAYMENT PLAN OPTIONS: To make it easier to pay for your Season Ticket package, we’ve given you the option to divide up your payments in monthly installments, interest-free! It’s one way we’re making Season Tickets more affordable for everyone.
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PLAYOFFS - YOU’RE IN THE FRONT OF THE LINE: Full Season Members are provided the option to purchase their seats for all Stanley Cup Playoff games played at STAPLES Center. In fact, Full Season Ticket Members have their Stanley Cup Playoff tickets right in their ticket booklet! Partial Plans will receive their playoff tickets in March.
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GREAT SEATS FOR THE BEST EVENTS: As part of the LA Kings family, you can take advantage of advance-sale opportunities to purchase tickets to select special events at STAPLES Center, Home Depot Center, LA Live and more. See the Special Offers tab for current presales.
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NO-HASSLE PARKING PASS AVAILABILITY: Forget the hassle of hunting for a parking spot! As a Season Ticket Member, you have priority access to pre-paid parking.
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ONLINE ACCOUNT MANAGER: Manage your account at your convenience - each Season Ticket Member has their personal online Account Manager which allows you to make payments, forward, print or resell your tickets and more. Click here to log-in to your Account Manager.
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SAME SEAT GUARANTEED: Do you love your seat(s)? With Full Season Tickets, you are guaranteed that seat for EVERY game, including the playoffs. Plus, you have the first option to renew that location for the following season.
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DEDICATED SERVICE EXECUTIVE: As a Season Ticket Member, you can call on your personal Season Ticket Service Executive at 1.888.KINGS.LA (546.4752)who is always supported by an entire team of service specialists.
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EXCLUSIVE WEBSITE: Now that you’re part of the team, you get your own place on the web! It’s like a locker room for fans. Visit LAKINGS.COM/seasontix to get all the latest info, ask questions of your management and staff, leave feedback, manage your account, order extra tickets and more! It’s the MVP treatment you deserve as a valued part of the team.
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VIP INSIDER Treatment: You’re on the inside now, so there’s no need to wait in lines. As a Season Ticket Member, you have access to “Members Only” lines at STAPLES Center Will Call window and Team LA which allows you to pick up your tickets and merchandise faster than ever!
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TICKET EXCHANGE RESALE PROGRAM: If you ever can’t make a game, you can take advantage of the LA Kings TicketExchange, the official ticket resale partner of the LA Kings. It’s the quick, easy and fully approved way to sell your tickets anonymously to other fans. Once your posted tickets are purchased, the amount of the sale price is credited to your account, less the 10% seller fee. Plus, you won’t have to deal with ticket delivery thanks to Ticketmaster’s exclusive electronic barcode technology. For more information on LA Kings TicketExchange, please visit LAKINGS.COM/ticketexchange.
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COMPLIMENTARY ROYAL CONCIERGE SERVICES: Up to 48 hours before each game you can request to have birthday, anniversary or other greetings placed on the screen for any game. In addition, you can pre-purchase merchandise from TEAM LA and have it delivered to your seats on game night!
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TICKET DONATION PROGRAM: An opportunity to make a difference: The LA Kings are deeply involved in the greater Los Angeles community and—as a member of the team—you’re part of that mission. If you choose, you can donate tickets to our Kings Care Foundation for any games you can’t attend. To do so, simply forward your ticket information (section, row and seat numbers) via e-mail to kingscaretix@lakings.com no later than 72 hours prior to the game(s) in question. Your tickets will then be passed along to selected charities and you’ll receive a letter recognizing your donation. For more information on these charitable donations, visit your exclusive Season Ticket Member website at LAKINGS.COM/seasontix.
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TICKET REPRINT POLICY:
If you have misplaced or forgotten your tickets, you can easily reprint them by choosing one of the methods below:
Log in to your Kings Account Manager online by CLICKING HERE, click “manage my tickets,” select the desired game and seats, and “Print.”
Contact your dedicated Service Executive prior to gameday
Call 1.888.KINGS.LA (1-888-546-4752) to speak with any available Service Executive
When contacting a Kings Representative about a reprint, please be as specific as possible. Please specify the game date, opponent, and exact seating locations (Section/Row/Seat Numbers) to be reprinted. Also, please state the desired email address for delivery.
All tickets will be emailed via TicketFast. Tickets will not be left in Will Call or mailed.
Any reprints done day-of-game at the STAPLES Center Box Office or through the Kings Ticket Office that are left at Will Call are subject to a $10 fee.
Tickets will NOT be reprinted more than once.
- To access the online Account Manager page, please CLICK HERE and log in with your Account ID and Password.
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EXCLUSIVE EVENTS: As a Season Ticket Member, you get so much more than lots of exciting LA Kings games. You’ve also earned invitations to the annual ‘Select-A-Seat’ program - where you have the opportunity to upgrade your seats or add additional season tickets, Meet the Players party, practices, conference calls with the front office and more. (Dates TBD)
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SEASON TICKET MEMBER OF THE GAME: At every LA Kings home game, we honor one long-term Season Ticket Member with a complimentary dinner for two, personalized gifts, a mid-game “spotlight” and more. You could be next!
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ROYAL TREATMENT RECOGNITION: In the arena, on-line or on the phone, we want to ensure that you receive the best experience possible. Did you have a STAPLES Center or LA Kings employee provide you with some great service? We’d like to know about it. Simply visit LAKINGS.COM/royaltreatment or go to either Guest Services booth (behind Section 110 on the lower concourse or behind Section 304 on the upper concourse) to nominate any LA Kings or STAPLES Center employee(s) for recognition. And just for your participation, you’ll be entered in a drawing to win an entire suite at an LA Kings game during the 2012-13 season! It’s all part of our mission to always treat you like royalty.
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Getting the most from your LA Kings and our partners is just a phone call or e-mail away. Always remember, you can contact your personal Season Ticket Service Executive directly through the contact information on the right side.
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BOX OFFICE HOURS: STAPLES Center Box Office is open Monday through Saturday from 9:00 am to 6:00 pm. Open Sundays on event days.
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LA KINGS MEDIA GUIDE: Get to know everything about the team with your LA Kings Media Guide. They’re available online for all LA Kings fans. CLICK HERE to download.
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BIGGER FUN FOR BIGGER GROUPS: Whether entertaining clients, enjoying games with friends or spending time with the family, LA Kings Hockey is an exhilarating experience, game after game. Gather a group of your friends or colleagues and save big. Group outings of 15 or more for LA Kings games come with big savings and big rewards:
• Discounted tickets for most games
• Group Leader Royal Rewards Club with prizes including autographed merchandise and more
• Personalized service from an LA Kings representative
• Invitations to exclusive team events
• Hospitality areas for pre-game gatherings
Add even more to your group’s game day with a group photo on the ice, watch warm-ups from the penalty box or spotlight your group on the Diamond Vision—if you can dream it we can probably do it!
You can also book a private party suite to enjoy the true luxuries of STAPLES Center. STAPLES Center Event Suites accommodate groups of 12 to 132 people with catering packages available at an additional cost.
Season Ticket Members save an additional 10% off of regular event suite prices and group prices for any game.
For more information on group outings call your Season Ticket Service Executive at 1.888.KINGS.LA (1.888.546.4752), or visit lakings.com/groups.
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IN GAME ROYAL EXPERIENCES: The LA Kings Royal Experience program is the ultimate in VIP treatment at STAPLES Center, providing you and your group with exclusive opportunities to meet your favorite players, get behind the scenes at exclusive events, and create once-in-a-lifetime memories. LA Kings In Game Royal Experiences include:
| • Zamboni™ Ice Resurfacer Machine Ride |
• Group Photo at STAPLES Center Ice |
| • Penalty Box During Warm-Ups |
• Post-Game Autograph Alley |
| • Shot on Goal |
• Group Spotlight |
| • Team Bench Spotlight |
• Concourse Performance |
| • Green Room VIP Experience |
• Locker Room Suite Experience |
| • Ritz Carlton Ice Box |
•Charity of the Game |
Create a unique experience by including every member of your group in a photo at STAPLES Center Ice, or recognize someone special with a ride on the Zamboni™! LA Kings Royal Experiences are available to enhance your group outing or with a donation to the Kings Community Corner program.
Season Ticket Members receive special access and exclusive savings on our In Game Royal Experiences. To learn more about how you and your group can take part in the experience of a lifetime call your Season Ticket Service Executive at 1.888.KINGS.LA (1.888.546.4752) or visit LAKINGS.COM/groups.
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GET INSIDE THE GAME: For some truly up-close-and-personal hockey excitement, nobody beats the LA Kings! Talk to an LA Kings sales representative about these amazing experiences:
• STAPLES Center Ice Time: Play on the STAPLES Center ice for one hour before or after the game.
• Youth Hockey Intermission: Kids can show their stuff in front of 18,000 hockey fans at select home games.
• Coaches Chalk Talk: Get a private strategy session from an LA Kings Coach, Alumnus, or Broadcaster for your group. It’s especially great for youth teams!
• Tunnel Team: Your youth group can cheer the LA Kings as they make their way from the locker room to the ice. It’s one of the most exciting ways to start the game!
For more information on these and other exciting events, call 1.888.KINGS.LA (1.888.546.4752) and ask for the LA Kings Fan Development Department.
PARKING: Visit lakings.com to view STAPLES Center parking information. You can also call 213.742.PARK(7275) for information.
Parking Lot Hours of Operation: Parking lots 1 and C will open two and a half hours prior to
the start of an event. All other lots will open 90 minutes prior to the start of an event and will remain staffed 60 minutes after an event. No overnight parking or in-and-out privileges are permitted.
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YOUR TICKET IS REVOCABLE: Your ticket is a revocable license to attend games. It may be withdrawn, and admission refused, at the discretion of the LA Kings. If your ticket is revoked, your purchase price will be refunded. By using your ticket, you agree to not transmit (or aid in transmitting) any description, account, picture, video, audio, or any other kind of reproduction of the event that the ticket admits you to. Tickets may not be used for advertising, promotion (including contests and sweepstakes), auction, or any other commercial purpose without the written consent of the LA Kings or the National Hockey League.
ACT RIGHT OR GO HOME: Just like you, everybody goes to an LA Kings game to have a good time, including families with kids. That’s why unruly, offensive, inappropriate, and especially hostile behavior will get you a visit from LA Kings staff, STAPLES Center security and in extreme cases, LAPD. You may find yourself immediately ejected from the game, which defeats the whole purpose of owning Season Tickets in the first place. And if you’re way out of line, criminal prosecution is not out of the question. Repeated instances of unacceptable behavior by you or your guests can be cause for revoking your Season Tickets permanently. So think about it: if you wouldn’t do it/say it/yell it in front of your mom, you probably shouldn’t do it here.
SECURITY AT YOUR SERVICE: If you’re having a problem with another fan, or have a safety concern of any kind, please don’t take matters into your own hands. Security personnel are in uniform located throughout STAPLES Center. They’re here to help everyone enjoy the game safely. They’re actually very friendly, so please feel free to bring any concerns to their attention.
PROHIBITED ITEMS: For the comfort and safety of all fans, there are a few things we ask you not to bring to STAPLES Center. These include: food, cans, bottles, or other beverage containers. The only exception is unopened plastic water bottles, one liter or smaller. Alcoholic beverages and narcotics are also not allowed. Because we’ve seen some really nasty bonking incidents involving unsuspecting, unwary fans, we also have to ask that you leave frisbees, beach balls and other tossable toys at home. Noise-making devices are annoying to most people and are therefore banned. Video and movie cameras are also banned. And it goes without saying that all weapons including, but not limited to, firearms and knives are completely out of the question. Staff also reserves the right to ban any other items that might be considered inappropriate or dangerous.
CAMERAS: Small, handheld cameras without telephoto lenses are permitted inside STAPLES Center. Video or movie cameras are not. Images recorded inside STAPLES Center must not be reproduced for any commercial use without written permission of the LA Kings, the NHL and STAPLES Center.
FLAGS, BANNERS AND SIGNS: We love it when fans bring homemade signs and banners to show support for the team, and possibly attract the attention of television cameras. We don’t love it when these signs block the view of other fans or have offensive messages. So keep the following rules in mind: signs should be no larger than 11 inches by 17 inches. And please, no offensive language or messages, as determined by the sole discretion of the LA Kings and
Staples Center.
SCALPING: ALWAYS A BAD IDEA: We want to keep LA Kings hockey affordable for everyone. That’s why resale, or attempted resale, of any ticket is prohibited. If you try to resell your Season Tickets, they can be revoked without compensation. So instead of a few extra bucks, you’ll end up with nothing. To avoid counterfeit tickets, only sell/buy through an authorized ticket outlet, box office, or use our Kings TicketExchange resale service.
LOST OR STOLEN TICKETS:Your Season Tickets are very valuable, so if they are stolen, you must call the police and file a report. Bring a copy of the police report to the STAPLES Center box office and your tickets will be reprinted. Tickets that have been lost, forgotten, eaten by dogs or destroyed in other ways will only be reprinted if STAPLES Center is able to verify that the person requesting the reprint is the named account holder for the season tickets. You should also know that there is a $10 per ticket reprint fee, so try to keep your tickets safe, protected from thieves, out of the reach of children, pets and paper shredders. To avoid any fees or box office lines you can reprint your tickets online by logging onto My Kings Account at LAKINGS.COM/seasontix.
FIRST AID: STAPLES Center has professionally staffed First Aid Centers in a number of locations. In case of a medical emergency, talk to the nearest STAPLES Center employee and they will direct you to the nearest First Aid Center.
QUESTIONS? GUEST RELATIONS IS HERE FOR YOU: If you have general questions or need information while you’re visiting STAPLES Center, stop by one of the Guest Relations stations located on the concourses. STAPLES Center employees will be glad to provide any information you need.
ACCESSIBILITY IS A PRIORITY: The LA Kings and STAPLES Center want all fans, regardless of physical ability, to get the most from every game. You’ll find wheelchair-accessible seating available for all LA Kings games in all price ranges. If you have any questions about accessibility, please contact a STAPLES Center representative.
SERVICE ANIMALS ONLY: For the safety and enjoyment of all fans, only bona fide service animals are permitted inside STAPLES Center. If a service animal poses a threat to other fans, it must be escorted off the premises.
KIDS TICKETS AND SEATING: Kids under three years of age do not need a ticket to attend games, as long as they sit in an adult’s lap throughout the game. However, if they have their own seat, a ticket is required. Children three years and older always need to have their own ticket.
NO TAILGATING: To keep our parking lots safe and clean, STAPLES Center has a no-tailgating policy. Tailgate parties and picnics are not permitted in any STAPLES Center parking lots before, during or after games.
KEEP AISLES CLEAR: Aisles can sometimes be needed for prompt emergency service. For the comfort and safety of your fellow fans, standing or sitting in the aisles, or standing behind the last row of seats, is prohibited.
DANGER: FLYING PUCKS: Unlike some other sports played with cushiony-soft inflated balls, the rugged sport of hockey is played with hard pucks that can sometimes leave the ice and enter the stands at a high rate of speed. Serious injury can occur if you do not remain alert at all times, including after play has stopped.
CLEAN-AIR POLICY: The seating area of STAPLES Center is a smoke-free environment. If you need to light up, STAPLES Center staff can direct you to designated smoking areas.
LOST AND FOUND: All found items should be turned in to Guest Services. At the end of all games, Guest Services will hand all unclaimed items over to the Security Department. If you have lost an item, please contact Guest Services promptly at 213.742.7278.
NO RE-ENTRY: STAPLES Center has a no re-entry policy during all events. Please don’t attempt to re-enter the building after you have exited.
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Transportation Contacts:
• STAPLES Center Parking Office – (213) 742-PARK (7275)
• AAA 24-Hour Emergency Roadside Assistance – (800) 400-4222 (members)
AAA Service is available during STAPLES Center events, including; tire service, jump starts, lockout-service and fuel delivery. Services are free, compliments of the Automobile Club of Southern California.
• AAA New Member General Information – (800) 628-CLUB (non-members)
• Metro Rail and Metro Buses – (800) COMMUTE (800) 252-9040 (for hearing impaired)
www.metro.net
• LADOT/DASH/Commuter Express – (213) 808-2273
• L.A. Taxi – (213) 627-7000
• Bell Cab – (800) 666-6664
• Yellow Cab – (800) 272-8294
• Checker Cab – (800) 300-5007
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LA LIVE: Enjoy the coolest pre- and post-game venue in town! Glide into LA Live before the game—right across the street from STAPLES Center—to share some refreshments and hockey talk with friends and fellow fans. And when the game is over, avoid the traffic rush and glide back to LA Live for a relaxing post-game chat over a snack or two.
It’s all at STAPLES Center and LA Live—a world-class sports and entertainment destination that provides a one-of-a-kind entertainment experience.
• 12 restaurants to fit any taste and budget
– Boca at the Conga Room
– ESPN Zone
– Fleming’s Prime Steakhouse & Wine Bar
– Katsuya
– Lawry’s Carvery
– New Zealand Natural Ice Cream
– Rock’n Fish
– Rosa Mexicano
– The Farm of Beverly Hills
– Trader Vic’s
– Wolfgang Puck Bar & Grill
– Yard House
• NOKIA Theatre
• NOKIA Plaza
• JW Marriott & Ritz-Carlton Hotel & Residence
• Club NOKIA
• ESPN broadcasting studios
• 14 screen Regal Cinemas
• GRAMMY Museum
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