2015-16 Season Ticket Member Handbook:
Anything and Everything you need to know about being an LA Kings Season Ticket Member can be found here.
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OPPORTUNITY TO PARTICIPATE IN EXCLUSIVE TEAM MEMBER CONFERENCE CALLS: Get exclusive access and insight through conference calls with team staff and personnel.
STANLEY CUP PLAYOFF PRIORITY ACCESS: Full Season Members are provided the option to purchase their seats for all Stanley Cup Playoff games played at STAPLES Center. In fact, Full Season Ticket Members have their Stanley Cup Playoff tickets right in their ticket booklet! Partial Plans will receive their playoff tickets in March.
SIGNIFICANT SAVINGS OVER INDIVIDUAL TICKET PRICES: As a Season Ticket Member of the LA Kings, you can rest assured that you’re getting the lowest ticket prices available.
FLEXIBLE INTEREST-FREE PAYMENT PLAN:To make it easier to pay for your Season Ticket package, we’ve given you the option to divide up your payments in monthly installments, interest-free! It’s one way we’re making Season Tickets more affordable for everyone. New this year for Full Season Ticket Members, select to automatically renew your seats and take advantage of a 12-month interest free payment plan.
OPPORTUNITY TO PURCHASE INDIVIDUAL GAME TICKETS PRIOR TO THE GENERAL PUBLIC: As a Season Ticket Member you will have priority access to purchase additional individual game tickets through presales before the general public.
OPTION TO PURCHASE STAPLES CENTER PRE-PAID PARKING: Forget the hassle of hunting for a parking spot! As a Season Ticket Member, you have priority access to pre-paid parking.
ACCESS TO A PERSONAL SEASON TICKET SERVICE EXECUTIVE: As a Season Ticket Member, you can call on your personal Season Ticket Service Executive at 1.888.KINGS.LA (546.4752) who is always supported by an entire team of service specialists.
DISCOUNT TO TEAM LA STORE: As a full Season Ticket Member you receive up to a 25% discount off all merchandise purchased at any TEAM LA location, including STAPLES Center, StubHub Center and Angels Stadium. You must show your season ticket member card to receive your discount. For your TEAM LA discount, please see below.
Full Season Members
TEAM LA Savings
1 - 9 Years
10 - 24 Years
25 + Years
Partial Plan Members
PARTICIPATION IN THE ANNUAL SELECT-A-SEAT EVENT: Select-a-Seat is our annual online event for members to relocate, upgrade, or add seats to your account based on available packages and seating.
ACCESS TO MyAccount: Manage your account at your convenience - each Season Ticket Member has their personal “MyAccount” which allows you to make payments, forward, print or resell your tickets and more. Click Here to log-in to MyAccount.
ROYAL REWARDS PROGRAM: Royal Rewards is our loyalty program designed to reward LA Kings fans. This program aims to provide our most dedicated fans with access to unique experiences, memorabilia, and more to strengthen our fan’s connection to our team. Visit lakings.com/rewards to begin redeeming your points!
EXCLUSIVE SEASON TICKET “MEMBERS ONLY” LINE AT STAPLES CENTER BOX OFFICE: You’re on the inside now, so there’s no need to wait in lines. As a Season Ticket Member, you have access to “Members Only” lines at STAPLES Center Will Call windows 3 and 4.
KINGS CARE DONATION PROGRAM: An opportunity to make a difference: The LA Kings are deeply involved in the greater Los Angeles community and—as a member of the team—you’re part of that mission. If you choose, you can donate tickets to our Kings Care Foundation for any games you can’t attend. To do so, simply forward your ticket information (section, row and seat numbers) via e-mail to email@example.com no later than 72 hours prior to the game(s) in question. Your tickets will then be passed along to selected charities and you’ll receive a letter recognizing your donation. For more information on these charitable donations, visit your exclusive Season Ticket Member website at LAKINGS.COM/seasontix.
OPPORTUNITY TO ATTEND EXCLUSIVE TEAM MEMBER EVENTS INCLUDING MEET THE PLAYERS PARTY AND MORE: As a Season Ticket Member you will receive invitations to exclusive Team Member events including Meet the Players Party and more. (Dates TBD)
PARTICIPATE IN SEASON TICKET MEMBER OF THE GAME: Each game we honor one long-term Full Season Ticket Member as Season Ticket Member of the game. The Season Ticket Member of the game is honored with an LA Kings jersey, LA Kings guitar, and dinner in the Lexus Club. For questions regarding STM of the game please contact your Service Executive.
COMPLIMENTARY LA KINGS YEARBOOK: Each Full Season Ticket Member will receive a complimentary copy of the LA Kings yearbook.
ACCESS TO VIP CROWN CLUB EVENTS AND PARTIES: Crown Club Members enjoy exclusive access to VIP events and parties. Crown Club Members have access to use meeting spaces at STAPLES Center.
StubHub: You can now sell and deliver your tickets on StubHub electronically by entering barcodes and will no longer need to print labels, send tickets by UPS or upload PDF files! For more information about how to list your tickets, visit lakings.com/stubhub. You can sell your LA Kings tickets or purchase additional tickets from other fans by clicking here.
EXCLUSIVE WEBSITE : Now that you’re part of the team, you get your own place on the web! It’s like a locker room for fans. Visit LAKINGS.COM/seasontix to get all the latest info, ask questions of your management and staff, leave feedback, manage your account, and more! It’s the MVP treatment you deserve as a valued part of the team.
COMPLIMENTARY ROYAL CONCIERGE SERVICES : Up to 48 hours before each game you can request to have birthday, anniversary or other greetings placed on the screen for any game.
As a friendly reminder, all PDF tickets and parking passes must be printed and presented on paper in order to gain access into STAPLES Center. Ticket scanning via smart phone or tablet is not available at this time. To avoid any entry issues into STAPLES Center please bring a hard or printed ticket to the arena.
TICKET REPRINT POLICY:
If you have misplaced or forgotten your tickets, you can easily reprint them by choosing one of the methods below:
- Log in to your Kings MyAccount online by CLICKING HERE, select “Print” on the desired game(s) to reprint a new copy of your misplaced ticket.
- Contact your dedicated Service Executive prior to game-day.
- Call 1.888.KINGS.LA (1-888-546-4752) to speak with any available Service Executive.
You can also have your ticket scanned on your phone at STAPLES Center. Simply access the PDF of your ticket and a STAPLES Center usher can scan the barcode directly from your phone.
When contacting a Kings Representative about a reprint, please be as specific as possible. Please specify the game date, opponent, and exact seating locations (Section/Row/Seat Numbers) to be reprinted. Also, please state the desired email address for delivery. All tickets will be emailed to the provided address. Tickets will not be left in Will Call or mailed.
Any reprints done day-of-game at the STAPLES Center Box Office or through the Kings ticket office, which are left at Will Call, are subject to a $10 fee. Tickets will NOT be reprinted more than once.
To access the online MyAccount page, please CLICK HERE and log in with your Email and Password.
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Getting the most from your LA Kings and our partners is just a phone call or e-mail away. Always remember, you can contact your personal Season Ticket Service Executive directly through the contact information on the right side.
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BOX OFFICE HOURS: STAPLES Center Box Office is open Monday through Saturday from 9:00 am to 6:00 pm. Open Sundays on event days.
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LA KINGS MEDIA GUIDE: Get to know everything about the team with your LA Kings Media Guide. They’re available online for all LA Kings fans. Click Here to access this season’s media guide.
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BIGGER FUN FOR BIGGER GROUPS:
Gather a group of your friends or colleagues and save big! Come to an LA Kings game with 15 or more people and receive:
• Discounted tickets for most games
• Exclusive access to on-ice group experiences
• Recognition of your group on the Jumbotron
• Group Leader Royal Rewards Club with prizes including autographed merchandise and more
• Personalized service from an LA Kings representative
Book a private Event Suite to enjoy the true luxuries of STAPLES Center. STAPLES Center Event Suites accommodate groups of 12 to 132 people with catering packages available at an additional cost. Season Ticket Members save an additional 10% off of regular event suite prices for any game.
Get the best of both worlds with private hospitality on the Event Level and amazing seats in section 108 with the VIP Green Room. All-inclusive with catering, open bar (beer & wine), and a visit by the LA Kings Ice Crew! Minimum 25 people to book the VIP Green Room.
The VIP Ice Box gives you the best 11-15 seats in STAPLES Center between the benches along with your private suite across from the Kings’ Locker Room. All-inclusive with catering, open bar, valet parking, and access to Wells Fargo Chairman’s Room plus you get to walk across the Kings’ bench each period to your seats! The VIP Ice Box is sold out for the 14-15 season, ask for details to get on the pre-sale list for next season.
IN GAME ROYAL EXPERIENCES:
Book a group to an LA Kings game and receive exclusive access a once-in-a-lifetime group experience (while supplies last):
• Take a shot on goal on STAPLES Center Ice
• Group photo on STAPLES Center Ice
• Ride the Zamboni™ Ice Resurfacer Machine Ride
• Watch Warm-Ups from the Penalty Box
• Meet an LA Kings Broadcaster/Alumni at the Insider Chalk Talk
For more information on group outings call your Season Ticket Service Executive at 1.888.KINGS.LA (1.888.546.4752), or visit lakings.com/groups.
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GET INSIDE THE GAME: For some truly up-close-and-personal hockey excitement, nobody beats the LA Kings! Talk to an LA Kings sales representative about these amazing experiences:
• STAPLES Center Ice Time: Play on the STAPLES Center ice for one hour before or after the game.
• Youth Hockey Intermission: Kids can show their stuff in front of 18,000 hockey fans at select home games.
• Coaches Chalk Talk: Get a private strategy session from an LA Kings Coach, Alumnus, or Broadcaster for your group. It’s especially great for youth teams!
For more information on these and other exciting events, call 1.888.KINGS.LA (1.888.546.4752) and ask for the LA Kings Hockey Development Department.
YOUR TICKET IS REVOCABLE: Your ticket is a revocable license to attend games. It may be withdrawn, and admission refused, at the discretion of the LA Kings. If your ticket is revoked, your purchase price will be refunded. By using your ticket, you agree to not transmit (or aid in transmitting) any description, account, picture, video, audio, or any other kind of reproduction of the event that the ticket admits you to. Tickets may not be used for advertising, promotion (including contests and sweepstakes), auction, or any other commercial purpose without the written consent of the LA Kings or the National Hockey League.
ACT RIGHT OR GO HOME: Just like you, everybody goes to an LA Kings game to have a good time, including families with kids. That’s why unruly, offensive, inappropriate, and especially hostile behavior will get you a visit from LA Kings staff, STAPLES Center security and in extreme cases, LAPD. You may find yourself immediately ejected from the game, which defeats the whole purpose of owning Season Tickets in the first place. And if you’re way out of line, criminal prosecution is not out of the question. Repeated instances of unacceptable behavior by you or your guests can be cause for revoking your Season Tickets permanently. So think about it: if you wouldn’t do it/say it/yell it in front of your mom, you probably shouldn’t do it here.
AT YOUR SERVICE!: Need assistance? If you’re having a problem with another fan, or have a safety concern of any kind, please don’t take matters into your own hands. Uniformed Security and Guest Services team members want to help, and are located throughout the venue. They’re here to help everyone enjoy the game safely and are actually very friendly, so please feel free to bring any concerns to their attention. You can also report any issue or concern from the comfort of your own seat. Simply text the word “STAPLES” with the ISSUE and YOUR LOCATION to “69050” (message and data rates may apply) and a Security or Guest Services Team Member will respond to assist you. And of course, general questions, concerns, and suggestions are always welcome!
PROHIBITED ITEMS: For the comfort and safety of all fans, there are a few things we ask you not to bring to STAPLES Center. These include: food, cans, bottles, or other beverage containers. The only exception is unopened plastic water bottles, one liter or smaller. Alcoholic beverages and narcotics are also not allowed. Because we’ve seen some really nasty bonking incidents involving unsuspecting, unwary fans, we also have to ask that you leave frisbees, beach balls and other toss able toys at home. Noise-making devices are annoying to most people and are therefore banned. Video and movie cameras are also banned. And it goes without saying that all weapons including, but not limited to, firearms and knives are completely out of the question. Staff also reserves the right to ban any other items that might be considered inappropriate or dangerous.
CAMERAS: Small, handheld cameras without telephoto lenses are permitted inside STAPLES Center. Video or movie cameras are not. Images recorded inside STAPLES Center must not be reproduced for any commercial use without written permission of the LA Kings, the NHL and STAPLES Center.
FLAGS, BANNERS AND SIGNS: We love it when fans bring homemade signs and banners to show support for the team, and possibly attract the attention of television cameras. We don’t love it when these signs block the view of other fans or have offensive messages. So keep the following rules in mind: signs should be no larger than 11 inches by 17 inches. And please, no offensive language or messages, as determined by the sole discretion of the LA Kings and STAPLES Center.
SCALPING: ALWAYS A BAD IDEA: We want to keep LA Kings hockey affordable for everyone. That’s why resale, or attempted resale, of any ticket is prohibited. If you try to resell your Season Tickets, they can be revoked without compensation. So instead of a few extra bucks, you’ll end up with nothing. To avoid counterfeit tickets, only sell/buy through an authorized ticket outlet, box office, or use StubHub.
LOST OR STOLEN TICKETS: Your Season Tickets are very valuable, so if they are stolen, you must call the police and file a report. Bring a copy of the police report to the STAPLES Center box office and your tickets will be reprinted. Tickets that have been lost, forgotten, eaten by dogs or destroyed in other ways will only be reprinted if STAPLES Center is able to verify that the person requesting the reprint is the named account holder for the season tickets. You should also know that there is a $10 per ticket reprint fee, so try to keep your tickets safe, protected from thieves, out of the reach of children, pets and paper shredders. To avoid any fees or box office lines you can reprint your tickets online by logging onto My Kings Account at LAKINGS.COM/seasontix.
FIRST AID: STAPLES Center has professionally staffed First Aid Centers in a number of locations. In case of a medical emergency, talk to the nearest STAPLES Center Team Member and they will direct you to the nearest First Aid Center.
QUESTIONS? GUEST SERVICES IS HERE FOR YOU: If you have general questions or need information while you’re visiting STAPLES Center, stop by one of the Guest Services Centers, located on the Main Concourse across from Aisle 12, and Upper Concourse across from Aisle 6. STAPLES Center Team Members will be glad to provide any information you need.
ACCESSIBILITY IS A PRIORITY: The LA Kings and STAPLES Center want all fans, regardless of physical ability, to get the most from every game. You’ll find wheelchair-accessible seating available for all LA Kings games in all price ranges. If you have any questions about accessibility, please contact a STAPLES Center representative.
SERVICE ANIMALS ONLY: For the safety and enjoyment of all fans, only bona fide service animals are permitted inside STAPLES Center. If a service animal poses a threat to other fans, it must be escorted off the premises.
KIDS TICKETS AND SEATING: Kids under three years of age do not need a ticket to attend games, as long as they sit in an adult’s lap throughout the game. However, if they have their own seat, a ticket is required. Children three years and older always need to have their own ticket.
NO TAILGATING: To keep our parking lots safe and clean, STAPLES Center has a no-tailgating policy. Tailgate parties and picnics are not permitted in any STAPLES Center parking lots before, during or after games. If you are in the mood for some food and beverage before the game, L.A. LIVE, located across the street along Chick Hearn Court, offers an array of world class food and beverage options.
KEEP AISLES CLEAR: Aisles can sometimes be needed for prompt emergency service. For the comfort and safety of your fellow fans, standing or sitting in the aisles, or standing behind the last row of seats, is prohibited.
DANGER: FLYING PUCKS: Unlike some other sports played with cushiony-soft inflated balls, the rugged sport of hockey is played with hard pucks that can sometimes leave the ice and enter the stands at a high rate of speed. Serious injury can occur if you do not remain alert at all times, including after play has stopped.
CLEAN-AIR POLICY: The seating area of STAPLES Center is a smoke-free environment. If you need to light up, STAPLES Center staff can direct you to designated smoking areas.
LOST AND FOUND: All found items should be turned in to Guest Services. If you have lost an item, please contact Guest Services promptly at (213) 742-7326, or via email at firstname.lastname@example.org
NO RE-ENTRY: STAPLES Center has a no re-entry policy during all events. Please don’t attempt to re-enter the building after you have exited.
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• STAPLES Center Parking Office – (213) 742-PARK (7275)
• AAA 24-Hour Emergency Roadside Assistance – (800) 400-4222 (members)
AAA Service is available during STAPLES Center events, including; tire service, jump starts, lockout-service and fuel delivery. Services are free, compliments of the Automobile Club of Southern California.
• AAA New Member General Information – (800) 628-CLUB (non-members)
• Metro Rail and Metro Buses – (800) COMMUTE (800) 252-9040 (for hearing impaired)
• LADOT/DASH/Commuter Express – (213) 808-2273
• L.A. Taxi – (213) 627-7000
• Bell Cab – (800) 666-6664
• Yellow Cab – (800) 272-8294
• Checker Cab – (800) 300-5007
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PARKING: Visit lakings.com to view STAPLES Center parking information. You can also call 213.742.PARK(7275) for information.
Parking Lot Hours of Operation: Parking lots 1 and C will open two and a half hours prior to
the start of an event. All other lots will open 90 minutes prior to the start of an event and will remain staffed 60 minutes after an event. No overnight parking or in-and-out privileges are permitted.
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LA LIVE: Enjoy the coolest pre- and post-game venue in town! Glide into L.A. LIVE before the game—right across the street from STAPLES Center—to share some refreshments and hockey talk with friends and fellow fans. And when the game is over, avoid the traffic rush and glide back to L.A. LIVE for a relaxing post-game chat over a snack or two.
It’s all at STAPLES Center and L.A. LIVE—a world-class sports and entertainment destination that provides a one-of-a-kind entertainment experience.
14 restaurants to fit any taste and budget
• Tom’s urban
• Live Basil Pizza
• Boca at the Conga Room
• Fleming’s Prime Steakhouse & Wine Bar
• Lawry’s Carvery
• Red Mango
• Rock’n Fish
• Rosa Mexicano
• The Farm of Beverly Hills
• Wolfgang Puck Bar & Grill
• Yard House
• Lucky Strike
• NOKIA Theatre
• NOKIA Plaza
• JW Marriott & Ritz-Carlton Hotel & Residence
• Club NOKIA
• ESPN broadcasting studios
• 14 screen Regal Cinemas
• GRAMMY Museum